Website and text chat
Common questions answered on your website and by text, at any hour
Clients and visitors have simple questions at odd hours: where is my ID card, when is my renewal, what do you do, how do I book. Many leave without asking, or wait until morning.
Before and after
What changes.
Before
A visitor fills in a form, or leaves.
After
They get an answer right away, their details are captured, a time is booked if they want one, and your team picks up anything that needs a person.
How the AI helps
What basic automation can’t do.
The assistant answers from the documents and information you approve, such as your service pages, policy summaries and common questions. It can book a time on your calendar and capture the details. When a question is outside what it knows, or it needs advice, it says so and passes the conversation to your team instead of guessing.
Common uses
- Questions about hours, services and how you work
- Where to find a document or form
- Status questions answered from your records
- Booking an appointment or a call
Works with
- Your website
- Text messaging
- Google Calendar
- Gmail or Outlook
- Your CRM or agency system
A chat assistant is a simple tool, and a useful one. We’ll tell you if a plain FAQ page would do the job.
What a person still does
You stay in control.
The assistant says it is an AI and only answers from what you have approved. It gives no coverage advice or quotes, because a licensed person does. Anything sensitive, unusual or unclear goes to your team, and your team can read every conversation.
How we’d start
A small first version for one workflow, reviewed by your team before it runs on its own.
Good fit for
Tell us the task you’re sick of.
No pitch. Come with a messy description and we’ll help you sort it out.